Privacy Policy

1. Introduction

Concord Bot ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord bot service.

Age Restrictions: Some servers using Concord may enforce age restrictions higher than Discord's minimum age requirement of 13 years. These restrictions are server-specific and not imposed by the Bot itself. The Bot does not enforce age restrictions beyond Discord's platform requirements.

2. Information We Collect

2.1 Discord Account Information

We collect the following information from Discord:

• Discord User ID (unique identifier)
• Discord Username and Discriminator
• Server (Guild) IDs where the Bot is used
• Channel IDs where Bot commands are used
• Message content (only when processing Bot commands)

Message Content Limitations: The Bot does not log or store general Discord message content. We only process message content temporarily when needed to execute a command. Once command processing is complete, message content is not retained unless it is part of a moderation log entry that you have explicitly created.

2.2 Usage Data

We collect data about how you interact with the Bot:

• Commands executed and their timestamps
• Voice channel participation (for Social Credits system)
• Moderation actions performed
• Currency transactions and balances
• Server configuration settings

Social Credits System: Social Credits have no monetary value and cannot be exchanged for real-world currency, goods, or services. Credits are virtual tokens used solely within the Bot's features and have no financial value outside of the Bot.

2.3 Technical Data

We may collect technical information:

• IP addresses (for security and abuse prevention)
• Error logs and debugging information
• Performance metrics

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain the Bot's features, including verification, moderation, and Social Credits system
• Server Management: To store and manage server-specific configurations and settings
• User Experience: To personalize your experience and provide relevant features
• Analytics: To understand usage patterns and improve the Bot's functionality
• Security: To detect and prevent abuse, fraud, and security threats
• Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

4.1 Storage

Your data is stored securely in Supabase (PostgreSQL database) with industry-standard security measures. Data is encrypted in transit and at rest.

4.2 Security Measures

We implement various security measures to protect your data:

• Encrypted database connections (SSL/TLS)
• Secure authentication and authorization
• Regular security audits and updates
• Access controls and permission management
• Data backup and recovery procedures

Third-Party Service Disclaimer: We rely on Discord and Supabase to operate the Bot. We are not responsible for privacy or security issues arising from those third-party platforms. While we take reasonable measures to protect your data, we cannot guarantee the security of data transmitted to or stored by third-party services.

4.3 Data Retention

We retain your data for as long as necessary to provide the service and comply with legal obligations. When you remove the Bot from a server, you may request deletion of stored data associated with that server. Otherwise, residual data may be retained temporarily for security or compliance purposes.

To request data deletion after removing the Bot from a server, contact us through the methods provided in Section 14. We will process deletion requests in accordance with applicable data protection laws and our retention policies.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data in the following circumstances:

• Service Providers: With trusted third-party services (e.g., Supabase) that help us operate the Bot
• Legal Requirements: When required by law or to protect our rights and safety
• Discord Platform: Data may be accessible to Discord as part of their platform services
• With Consent: When you explicitly consent to sharing

Third-Party Service Responsibility: We rely on Discord and Supabase to operate the Bot. We are not responsible for privacy or security issues arising from those third-party platforms. Each third-party service has its own privacy policy and security practices that are outside our control.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data collection practices
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us through our Discord server or via the contact methods provided on our website.

7. Children's Privacy

Our Bot is not intended for users under the age of 13. Discord's Terms of Service require users to be at least 13 years old. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Bot, you consent to the transfer of your information to these countries.

9. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection
• Right of access to your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, contact us through the methods listed in Section 14 below. We will respond to your request within the timeframes required by applicable law.

10. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to access your personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise any of these rights, contact us through the methods listed in Section 14 below. We will respond to your request in accordance with CCPA requirements.

11. Cookies and Tracking

Our dashboard website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookies through your browser settings.

12. Third-Party Services

The Bot integrates with third-party services, including Discord and Supabase. These services have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of the Bot after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• • Through our Discord server
• • Via email (if provided on our website)
• • Through the contact methods on our website